Key Assistant - ATL Recruit Page

Page Maintained By: KA TL
Last Updated: 1/2014

PLEASE DO NOT APPLY AS WE ARE NOT CURRENTLY SEEKING APPLICANTS FOR THIS POSITION. IF YOU ARE INTERESTED IN A KEY ASSISTANT POSITION, PLEASE VISIT - http://lifebushido.wikispaces.com/Key+Assistant+-+Recruit+Process AND FOLLOW THE STEPS.


Key Assistant - Assistant Team Leader Requirements

The Key Assistant Team is seeking an Ishido to help out with Team Leader tasks. Below are some of the tasks we need assistance with from an Assistant Team Leader (ATL):
  • Occasional phone calls.
  • Recruiting of new KA's .
  • Assist with monthly KAT or Group calls.
  • Wiki work.
  • Re-occurring email send outs.
  • Other tasks as needed.

This opportunity offers approx. 1-2 hours/week. If this interests you, please see below for directions on applying.


Steps to apply:

Under the section below, place your name and copy/paste these questions along with your answers. Then send an email to talent@lifebushido.com with the subject line: Key Assistant ATL - Your name with the answers to the below questions.

  • ‍‍What 3 questions do you have about the Key Assistant ATL role?
  • ‍‍What top 3 things would you change about the Key Assistant Team and about how many hours do you feel it would take to make these changes?
  • ‍‍What strengths can you bring to the Key Assistant ATL role? What do you think you would have to learn?
  • Why are you interested in this role?


Applicant Answers:


Shani Rainge:
  • What 3 questions do you have about the Key Assistant ATL role?
    • Are the tasks associated with this position involve coaching/mentoring or quality assurance tasks in regards to the Key Assistant Team?
    • Does this role include any client contact or is it strictly an internal position (behind the scenes)?
    • Would this role take some responsibility for checking in with Key Assistants that are missing important tasks/steps throughout the training process, essentially helping to keep them encouraged and on track?
  • ‍‍What top 3 things would you change about the Key Assistant Team and about how many hours do you feel it would take to make these changes?
    My current interactions with the Key Assistant Team have been great, and I have a true respect for the importance that this role has in Lifebushido overall. Since I am at the beginning of this journey, there are not many suggestions that I feel I can make. However, here the few that I could come up with based upon my experiences thus far:
    • Go through the wiki thoroughly, link by link even, to fix inconsistencies or outdated information. I have found that there are many places to find the same set of instructions for a particular task, and some are slightly different than others. This would likely be a lengthy and tedious task to complete, but the results would be worth the effort. This would be an ongoing project possibly taking an 1 or 2 per week to work on it.
    • I think it would be great for us to have an opportunity to 'shadow' a full fledged Key Assistant during the 4 week training process. Since we work in a virtual environment, we could accomplish this by having the Key Assistant Trainee sit in on calls with the KA & be copied on the Agendas/Emails/Kickoff. This way the KAT can get a realistic picture of how the process works, and a more hand on learning approach. An extra hour per week could be added to include this portion.
    • There may be something of this nature already, however I think it would be a great idea to have a way for Key Assistants to get together 'virtually' and share best tips/practices or just share in general (KA forum or blog?). I enjoy connecting with fellow Ishidos and learning anything that I can pick up from them!
  • ‍‍What strengths can you bring to the Key Assistant ATL role? What do you think you would have to learn?
    • I am a very dependable person, and I take my success in my work to heart. I am currently in a role as New Hire ATL and have previously worked in roles that have required me to perform similar duties. I enjoy it very much. I truly love understanding and learning about all aspects of my employment and believe that being a Key Assistant ATL can be exceptionally useful for the team, as well as for me in my role as a Key Assistant. I am internally motivated to be successful, and know that I can be an asset to the team. I look forward to the opportunity to both learn and contribute.
  • Why are you interested in this role?
    • As I have discovered more about myself over the years, I have found that I truly have a love for interacting with and guiding others. This has continued to hold true and I find roles like these to be fulfilling & meaningful for both the success of the company, as well as on a personal level. The opportunity to be able to foster positive relationships and communications with others is part of the reason that I was attracted to this position. The other reasons stem from my desires to learn/teach. Everyone at Lifebushido has welcomed me with open arms, and I wish to be able to extend the same to others in this role.


Tracel Hurst:
  • What 3 questions do you have about the Key Assistant ATL role?
    • How many hours per week does the job entail?
    • Does the position involve calling?
    • Is the pay different than for a KA?
  • What top 3 things would you change about the Key Assistant Team and about how many hours do you feel it would take to make these changes?
    • I would like to suggest that all KA's provide a flow chart of teams, with their assistants, to their new clients. All of my clients seem to be a little overwhelmed by the mass of emails and who they are from. I think it would be beneficial to have a handbook PDF of all of the information on the various wiki pages so you could print it out and have one place to go to find answers. The first task would take 10 mins. The second task might take 10 hrs.
  • What strengths can you bring to the Key Assistant ATL role? What do you think you would have to learn?
    • My RCI type is People's Person and I have the ability to get along with most people. I am your typical type A personality so I am organized and I like to think outside of the box when it comes to solving problems. I am still new so I know I have more to learn. I want to be able to understand every aspect of the KA position until it becomes second nature.
  • Why are you interested in this role?
    • Out of all of the teams I am on I enjoy being a KA the most. I think this role would help me get closer to my "perfect job mix".

Tyrolienne Smith:
  • What 3 questions do you have about the Key Assistant ATL role?
    • Does the ATL role require a specific work hour time frame?
    • Is the ATL limited to a certain number of KA clients or as many as can be handled with ATL duties?
    • Does the limit of work hours(25hours per/week) and pay rate increase for the ATL role?
  • What top 3 things would you change about the Key Assistant Team and about how many hours do you feel it would take to make these changes?
    • I would place the training document links onto one wiki just as client services has done.
    • I would create email templates for key assistants for introducing KA's to clients, missed calls(etc).
    • To ensure that the team has clients available to assign to KA's immediately after completing training.
    • It would take approximately ten hours to implement these changes.
  • ‍‍What strengths can you bring to the Key Assistant ATL role? What do you think you would have to learn?
    • I will bring the strength of previous team leader experience as a dedicated hard worker who is always willing to do their best and go the extra mile on behalf of the clients and key assistant team. I also bring 100% support of the team leader including the ability to carry the key assistant team forward in the team leaders absence. I bring the strength to function as assistant team leader with integrity and a willingness to provide the clients of Best Agent Business with quality service.
    • As assistant team leader I would have to learn specific duties required for recruiting, training, Fast Kat and KA with the understanding that for the purpose of "kaizen" policies and procedures are ever evolving and implemented to benefit the client through the key assistant team.
  • Why are you interested in this role?
    • I am interested in the Key Assistant ATL role because I love working as a key assistant and I enjoy being of assistance to my clients as well as my fellow team members. The key assistant ATL role will allow me the opportunity to continue with my clients as well as expand in areas of recruiting, training, managing wikis and working directly with everyone on the key assistant team. Most importantly, I will be in a position to help others with the needs of their clients.

Jamie Chene:
  • What 3 questions do you have about the Key Assistant ATL role?
    • Would this affect my role as TLT?
    • Would I be required to become a KA mentor if I were chosen as KA ATL?
    • I am on the 2nd KAT call rotation, would I be able to switch to the 1st or 3rd for my call while doing 2nd & 4th as ATL?
  • What top 3 things would you change about the Key Assistant Team and about how many hours do you feel it would take to make these changes?
    • I would work towards having the KA's contact new clients before CS as a way of establishing and building a greater and immediate rapport with the client as well as alleviate some of the initial confusion.
    • I would like to see KA's assigned to all $995 and $1990 clients from day 1 to help facilitate the implementation of services more quickly and efficiently.
    • I would have KA's assigned to clients whose primary service is the KA greatest strength so that there is no breakdown in the process due to a KA being unfamiliar with calling.
      • I think that these changes could be implemented with approximately 50 hours of work over a 3-5 month period.
  • What strengths can you bring to the Key Assistant ATL role? What do you think you would have to learn?
    • I think that I have been a KA for long enough that I understand the role and can explain it very well to those who are interested in joining the team. I also feel that I could perhaps be valuable in recruiting because I am personable and enthusiastic about the role and Lifebushido in general.
    • I think that I still have so much to learn. I learn more with each new client that I work with. I can't really give a specific example of what I might learn since if I already knew I would not have it to learn ;-)
  • Why are you interested in this role?
    • I am interested in this role because I have been the TLT for LG99 since February 2012, but that program has been on pause for a few months now. I would very much like to resume a role as a TL or ATL.
      I am also interested in doing more hours but have difficulty incorporating client calls into my life right now. My son will be 2 in a few months and he is no longer the quiet sleeping baby that I used to be able to work around all the time. I would love to be able to work with recruits, I have been a trainer for adults and feel that I could really excel at FastKAT training. I also think that I would be a great fit at the KAT calls and reminders.

Laurie Newman:
  • What 3 questions do you have about the Key Assistant ATL role?
    • Is there a training session/wiki for this position?
    • If so, approximately how long would the training period be?
    • Would the KA Assistant work with all three aspects of the Summary of Tasks or just one area?
  • What top 3 things would you change about the Key Assistant Team and about how many hours do you feel it would take to make these changes?
    • If you would have asked me this question a few months ago, I would have had several suggested changes to be made, but Shawna and Rachel have really started to address several immediate concerns I have had. Good job working hard on the behalf of KAs!
    • I would work toward a broader scope of responsibility on the part of the various service teams to make sure the client is happy. We are experiencing too many retention as well as lost clients. The issues are not being addressed quickly enough and the clients are discontinuing service. It would be difficult to put an hour time limit to make these changes because the time would vary per client.
    • Since the budget is a KA responsibility, I would focus on the KA having more access to on-going budget information. It is very challenging for a KA to keep a client budget in check if they are not given the proper data to do so. This would probably take an extra hour or two a month, again depending on the service level of the client.
    • Implement a better system for the weekly call format. Too many clients are difficult to catch up with every week even for a 5-10 minute conversation. We are told to make our calls meaningful but, most of us are untrained regarding the best method of success. Suggested topics of conversation could be a postive move forward. Again it is hard to say how much time this would take because it would depend on how "deep" you want to go with research, suggestions, feedback, and drafting templates.
  • What strengths can you bring to the Key Assistant ATL role? What do you think you would have to learn?
    • I'm very organized, responsible and reliable by nature so, I could bring those aspects to the table along with my amiable personality. I strive to be approachable and willing to help in any way possible and usually go above and beyond the scope of responsibility. I believe in treating people with dignity, manners and respect and feel I am a team player.
    • I would have to learn how to be more assertive and creative in getting people motivated to action. I am quite self-motivated so, I have some issues in relating to those who do not feel the responsibility of getting the job done correctly and in timely fashion. I would also like to build more confidence in my level of KA procedures and Team knowledge.
  • Why are you interested in this role?
    • I am interested in this position because I would like to learn new processes and tasks to broaden my scope of knowledge.
    • I feel it would benefit my role as a KA leading to being a more valuable asset to my clients as well as New Hires.
Sherry Karl:
  • Three questions I have about the New Hire ATL role?
    • Is it possible that someone who is still learning KA work, and is still a KAT do some of this work?
    • Will it be checked by someone - at least at first?
    • How is the schedule for doing this work determined? (I am having difficulty getting Calling in, and some KAT work due to being on the Pacific Coast.)
    • And, of course, are these billed hours?
  • ‍‍What top 3 things would you change about the New Hire Team, and about how many hours do you feel it would take to make these changes?
    • I mostly would concentrate on training ideas/techniques. I think there has to be more training in actually talking with clients, and problem solving. I don't really know how long it would take - it would depend on how in-depth these changes would go. I think some role playing with other KA's is a good idea - and along with that new hires would be presented with problems to solve - having to go to different teams to do so. It would be a real-life exercise, and in solving the problems the New Hire would also learn how the different teams work. And, of course, a wiki would probably be created to log calls, problems solved and how. Etc. This could be incorporated in the New Hire training program.
  • What strengths can you bring to the New Hire ATL role? What do you think you would have to learn?
    • Once I understand a procedure or concept, I can explain it well. I am a good teacher (I have been a trainer in different offices I have worked, and in NY I also taught pre-schoolers the basic principles of dance movement - as well as older children, and adults) and like to do this.
    • I have learned that if you teach someone else what you have learned, you will know it better. I know I have a lot to learn as yet; and this is mostly what our Teams at BAB do; and also how to urge/conjole/inspire people to do their Database work!
  • Why are you interested in this role?
    • I really enjoy working as a KAT; I definitely want to grow in this area and I think if I can help by being behind the scenes at BAB on this team, I would learn a lot. At least that would be my goal. And I feel that I also have learned a lot at my young BAB age, and have information to impart to New Hires.

Stacee Rohn:
  • ‍‍What 3 questions do you have about the New Hire ATL role?
    • How experienced would I need to be to do the role?
    • Are you ever able to expand your hours in this role?
  • What top 3 things would you change about the New Hire Team and about how many hours do you feel it would take to make these changes?
    • I really only have one thing that I think as a new hire that I would change is putting some training on a powerpoint or utube video as I think it would be TONS easier to follow along and save alot of time in learning the new skills. As far as time I am not sure but I am guessing it would take atleast 10 hours to do a bunch of power point videos. I just know if I had these it would have saved me alot of time asking and bugging you as I was learning! :)
  • What strengths can you bring to the New Hire ATL role? What do you think you would have to learn?
    • I think some of my best strengths are I deal well with people, love to talk to people and love to train. I think I would need to continue to learn more and more about the company. I would want to learn every aspect so that eventually I could answer all on my own or know exactly where to find it like the back of my hand.
  • Why are you interested in this role?
    • I am interested for the reasons above in that I love to work with people and love to train. I hope to continue to grow with this company and stay here for a very long time!!